§ 1. General Provisions
1.1 The loyalty program is conducted under the name Carp-Coins.
1.2 The organizer of the program is ROCKWORLD Łukasz Pawlik with its registered office in Racibórz, at Mikołaja 9A Street, 47-400 Racibórz, VAT ID 7481388948, phone 883 474 729, e-mail address: info@carp-coins.com
1.3 The program is conducted in stores and on partner sites marked at carp-coins.com
1.4 The program started on December 22, 2017, and will continue until further notice.
§ 2. Glossary of terms used:
2.1 Program – The Carp-Coins Loyalty Program conducted by ROCKWORLD Łukasz Pawlik.
2.2 Partner – an entity offering goods or services to Participants within the Program.
2.3 Partner Site - a site offering carp-coins points
2.4 Participant – an adult person who has created an account in the store or on the partner site, and participates in the Program.
2.5 Account – an individual account in the Program's IT application, where all events and transactions that result in the awarding or deduction of points, accumulated by the participant within the program, are recorded using a username and password.
2.6. Activity - a purchase or another interaction of a logged-in Participant resulting in receiving carp-coins points.
2.7 Account Balance – the number of accumulated points.
2.8 Reward - a product or service available on the Carp-Coins.com site
§ 3. General Provisions
3.1 The regulations define the rules, scope, and conditions of participation in the Program.
3.2 The Program is conducted in the territory of the Republic of Poland on partner sites.
3.3 Points are not awarded for purchases and activities outside of Partner Sites
3.4 Points are not awarded for purchases made by Participants with special accounts like "consultant accounts" and "wholesale accounts".
3.5 Participant declares that they have read and accepted these regulations by creating an account on the partner site.
§ 4. Conditions for participation in the Program
4.1 A Participant of the Program is any Customer with a registered User Account on a Partner Site and who consents to participate in the loyalty program.
§ 5. Collecting points
5.1 A Participant with an Account on a Partner Site accumulates points through the purchase of goods (logged-in participant) or services made in the store included in the Program. Each product has a specified number of points that the participant earns. Points awarded to the Participant are registered on their account.
5.2 Partner Sites may also award carp-coins points to the Participant for other Activities than a purchase, such as a reward for reviewing products on Partner Sites.
5.3 Places, Activities, and the Amount of carp-coins points with which a logged-in Participant is rewarded are indicated by Partner Sites.
5.4 In the case of: cancellation of an order, withdrawal from the contract, non-receipt of the shipment, non-receipt of installments, failure to publish a review, or another reason causing the Activity to be ineffective - points will not be credited, and in the case of manual or automatic crediting, will be verified.
5.5 Subsequent registration of Points based on receipts or other proofs of transaction is not possible, and the Participant has no claims in this regard.
5.6 Late crediting of points based on a sales receipt presented by the Participant is allowed – if these points were not credited to their account due to problems on the Organizer's side (e.g., system failure).
5.7 As part of one-time promotional actions, Extra points may be awarded to the Participant under separately defined rules for these actions.
5.8 The Participant can check the number of Points they have accumulated by logging in to their account on the Partner Site.
5.9 Accumulated Points remain valid for two years from the date of receipt.
5.10 Points accumulated using different accounts by individuals living together at the same address will not be combined.
5.11 Dividing points accumulated on an account between several participants into individual accounts is not possible.
5.12 The Organizer reserves the right to delete points and/or a Participant's account if there is suspicion of manipulating the number of accumulated points through fictitious or harmful Activities for the Partner Site, e.g., any programming activities, fictitious purchases, review automation, product defamation, etc.
5.13 In the event of withdrawing consent to participate in the Carp-Coins program - previously awarded points are removed without the possibility of reversing the operation.
§ 6. Exchanging Points for Rewards.
6.1 Accumulated Points can be exchanged for rewards listed on the website www.carp-coins.com or services of the Partner Site, e.g., covering shipping costs.
In justified cases, the Organizer reserves the right to: - replace goods exchanged for others similar in value and characteristics.
6.2. The current list of Carp-Coins program rewards is available on the website www.carp-coins.com. Changes in the reward list do not require changing the regulations or informing the Program Participant.
6.3 To exchange points for a Reward, log in using the Customer/Participant's login of the Partner Site on the website www.carp-coins.com. The reward can be chosen from the currently available rewards and decide how the reward will be delivered.
6.4 The Participant has the option to choose the method of delivery of the Reward directly from the Carp-Coins program by paying the costs of shipping the Reward or by adding the selected Reward to purchases made on the Partner Site. By adding a reward to purchases, the reward will appear in the shopping cart of the Partner Site's store and will remain there for a period of one month from selecting the Reward. If no purchase is made in the store of the Partner Site within this time, the Reward returns to the pool of available rewards, and the points return to the account of the Carp-Coins program Participant. At the moment of issuing the Reward to the Participant, the required number of points is deducted from their account.
6.5 Exchanging points for a service, e.g., covering the shipment, is described on the Partner Site offering such an option.
6.6 Points and Rewards of the Carp-Coins program are not exchangeable for cash equivalent and cannot be the subject of commercial trade. In particular, any sale or exchange of points, Program Rewards for cash is prohibited.
6.7 In the case of loss of login or email to which the Program user was registered, points are not transferred.
§ 7. Complaints and returns
7.1 Received Rewards from the Carp-Coins Program are not subject to return or exchange. The Partner Store of the Program - does not issue VAT invoices or receipts for received rewards.
7.2 It is possible to claim and exchange Rewards due to defects in the products identified by the Organizer.
§ 8. Final Provisions
8.1 The Organizer - reserves the right to make changes to these Regulations at any time, if it is aimed at improving the operation of the Program and when it is necessary to increase the efficiency of the Program and achieve the goals for which it was created.
8.2 The Program is valid for an indefinite period. The Organizer reserves the right to suspend or terminate it at any time for important reasons related to the company, in particular, when an unforeseen change in conditions occurs, due to which the continuation of the Program could be associated with excessive difficulties or threaten the company with loss.
8.3 Participants will be informed about the suspension or termination of the Program on the email provided on the account. In the event of suspension or termination of the Program, previously accumulated Points can be exchanged for rewards within the period specified in the information about the end/suspension of the Program. Points not used within the specified period will be canceled.
8.4 The Program Regulations are available for inspection at www.carp-coins.com
Last update: March 13, 2019.